Train passenger rights
The rights of a train passenger apply to all train journeys within the EU. The regulation include, for example, your right to information from railway undertaking, how tickets are to be issued, booking systems, the railway undertakings' liability for damages and their insurance obligations for you as a traveller and your luggage.
It also regulates your rights in the event of train delays and protection of and assistance to people with disabilities or reduced mobility.
If your rights have not been respected, you should complain to the railway undertaking. If you are not satisfied with their answer, you should contact the Swedish Consumer Agency.
The Swedish Consumer Agency and the Swedish Transport Agency have shared responsibility for supervising the provisions of the EU Train Passenger Regulation. The Swedish Transport Agency is responsible for supervising rules concerning technical systems and railway undertakings.
In addition, there is a law that strengthens travellers' rights in public transport. Those who perform transports will, among other things, be obliged to provide information about traffic disruptions and the traffic services offered. If delays occur that are longer than 20 minutes, passengers shall be entitled to compensation for reasonable costs for other transport. In addition, a traveller who has purchased a ticket for a certain period of time is entitled in some cases to get their money back, if the traffic offer changes after the purchase.
Read more about your rights at Hallå konsument.
The Swedish Transport Agency's supervision
The Swedish Transport Agency is responsible for supervising five articles in Regulation (EU) 2021/782 on rail passengers’ rights and obligations. The Consumer Agency is responsible for the remaining articles. The Swedish Transport Agency's responsibilities relate to:
- Places for bicycles (Article 6.4)
- Distribution och access to traffic and travel information between actors (Article 10)
- Insurance coverage (Article 14)
- Staff training (Article 26)
- Personal security of passengers (Article 27).
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