Train passenger rights

The rights of a train passenger apply to all train journeys within the EU. The regulation include, for example, your right to information from railway undertaking, how tickets are to be issued, booking systems, the railway undertakings' liability for damages and their insurance obligations for you as a traveler and your luggage.

It also regulates your rights in the event of train delays and protection of and assistance to people with disabilities or reduced mobility.

If your rights have not been respected, you should complain to the railway undertaking. If you are not satisfied with their answer, you should contact the Swedish Consumer Agency.

The Swedish Consumer Agency and the Swedish Transport Agency have shared responsibility for supervising the provisions of the EU Train Passenger Regulation. The Swedish Transport Agency is responsible for supervising rules concerning technical systems and railway undertakings.

In addition, there is a law that strengthens travelers' rights in public transport. Those who perform transports will, among other things, be obliged to provide information about traffic disruptions and the traffic services offered. If delays occur that are longer than 20 minutes, passengers shall be entitled to compensation for reasonable costs for other transport. In addition, a traveler who has purchased a ticket for a certain period of time is entitled in some cases to get their money back, if the traffic offer changes after the purchase.

The Swedish Transport Agency's supervision

The Swedish Transport Agency has limited responsibility for supervision in the area.
For Regulation (EC) No 1371/2007 on rail passengers' rights and obligations, we are responsible for supervision over articles 10 (1, 2, 4), 12, 21 and 26. The supervision concerns:

  • Travel information and booking systems (10.1, 10.2 and 10.4),
  • Insurance coverage (12) - our supervision of insurance coverage takes place through issuing safety certificates and supervision.
  • Accessibility for people with disabilities and reduced mobility (21).
  • Personal safety (26).

The Swedish Transport Agency will primarily supervise after complaints to us or other indications. Some supervision may be initiated by us.

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